Support Information:

We have worked hard to ensure that installation of ProPrompts™ for Integrated Systems is smooth and trouble-free. The installer has been tested rigorously on several hardware platforms varying in configuration. Our installer will:
Test for existence of Dialogic telephony hardware
Search for the correct installation path
Backup all files replaced
Allow easy uninstallation with full restore

System Requirements for turn-key solutions:

Microsoft Windows 95, 98, NT 4, 2000, XP (or newer)
Pentium 166mhz compatible CPU (or greater)
Voicemodem, telephony hardware, or compatible phone system

Currently supported software:

Katalina Technologies:
VoiceGuide 4.7.12 to 4.9.0 (current release is 5.0a)*
VoiceCallCentral:
Interactive VoiceGuide

FAQ and Troubleshooting:

*When will ProPrompts™ be available for Katalina's VoiceGuide 5?

At this moment we are testing ProPrompts™ 1.1 for compatibility with VoiceGuide 5. If any changes are in order, we will respond quickly and make the distribution available.

The IVR/call handling solution my company uses isn't listed. What can I do?

If you use an IVR, call attendant, key system, or PBX not listed here, you are not out of luck. We are interested in expanding the market penetration and platform support of ProPrompts™. Contact us with the information about your system or needs and we will work with you to provide a solution.

How do I do a manual installation?

ProPrompts™ files can be installed on a system that does not run supported software. You may also extract the files separately even if supported software is detected on your system. Launch the installer and choose a unique directory where you want the files (one will be suggested for you).

My issue isn't listed.

We will be consistently updating this page as we continue to test and get feedback fromusers. If you have trouble installing ProPrompts, contact us with detailed description of your computer, software, and problem and we'll help.